Hotel Regina - Florence

1.1

The bath wasn't clean and was very small

9.2

The hotel was pretty clean. We did not have a private bathroom, but there were two in the hall and they were pretty clean. The bed was not very comfortable. It was two twins put together, which is common in Italy, but one twin was an inch higher than the other, and you could really feel the springs. The area is great, we walked everywhere and never had to take a bus or the subway. The walk from the train station to the hotel was about 15 minutes, but make sure you buy a map. Overall we had a great time in Florence.

5.6

I booked a room with bathroom, but had to stay 1st night in a room without bathroom, 2nd night they gave us a room faced to a bad smelling narrow backyard. No way to open window...

9.7

expensive garage not in the hotel building, dark walls colour, bad impression of the building,perfect location.rest was very good!

3.4

Hotel tres difficile à trouver, pratiquement dans une ruelle très sombre. Personnel absent en pleine journée. Chambre minuscule. La douche est au-dessus de la toilette.

9.4

The hotel is very well located. In front of it, there is a kind of square full of restaurants, a supermarket, two internet shops and a laundry shop. Besides, there s THE FAIR only one block from the hotel. The place is safe even at nights. The hotel is clean, however you have to ask reception to have the rooms done daily. If not nobody does it because of your privacy. The hotel staff is kind. The only thing I did not like was the breakfast room, a mini-room for six people.

7.8

The breakfast was below average. Barring that, it was a good experience and I would recommend it to other people.

5.4

Unfortunately I happen to be in Florence during a very hot and humid period which probably affected my experience at Hotel Regina. With that said, I did NOT enjoy my time at Hotel Regina. NO clean towels, NO air conditioning, NO fans, and NO cable television. During the night you had to choose between leaving the windows open and dealing with street noise and mosquitoes or closing the windows and sweating it out. Overall it was NOT a pleasant experience. If you need a place to stay try the Hotel Montreal. It was cheaper, the rooms had excellent air conditioning and you're just a few blocks from the train station.

7.9

Great location! It was close to everything, and a good value for what we paid. However, it was a little hot with no fan in July.

8.4

Muy buena atención. Cerca del centro. Limpieza. Buen desayuno. Recomendable.

8.3

Suggested: the hotel is very close to the center

9.4

Service was excellent. Very good location; near everything. Good price.

8.2

There was any problem with the heating, the room was COLD during night; but once the staff knew of the problem they fixed it.Staff speaks english and are warm, friendly and helpful. Hotel was very helpful with aranging parking for my car - but if you are able, do not bring your car to Firenze!

1.6

El Hotel es demasiado caro par el pesimo servicio en general, 70 EUROS por noche es muy caro para el tipo de habitacion,la verdad no es recomendable. Deberian de mejorar las habitaciones y el servicio o bajar el precio de la estadia. Nunca mas volveremos aquedarnos a dormir en este Hotel. Solo quiero rectificar que no somos de GUYANA somo de Guatemala, Central America

7.5

LOCATION is my argue to rate the overall 9. Both the near location outside the door (20 step from mercato centrale) and the city location 5 min from trainstation and 3 min from duomo. The rooms was dirty and poor (bed was clean). The staff friendly, special the chief was very competent and helpfull. Because of LOCATION i will stay here again.

8.0

Muy centrico, desayuno decente, personal simpatico. Dueño muy amable y sus informaciones perfectas. El baño en el pasillo te choca pero al final lo usas como si fuera tu casa, muy limpio siempre.

7.4

el hotel (en España sería una pension) es muy sencillo pero limpio. el baño compartido siempre estaba siempre limpio, a pesar de los lagos que se forman con esas duchas italianas del agujero en el suelo. el desayuno pobre, pero dados los precios de florencia aún hay que dar gracias. la localizacion: inmejorable. la recepcionista, muy atenta.

7.4

Our double room with two twin beds was clean, quiet, and cheap. It worked quite well for an overnight in Florence, but for more nights I probably would have wanted more space and a private bathroom. A fine deal at the price, though.

8.6

Para ser un hotel de una estrella los servicios y limpieza de habitaciones son excelentes.

0.7

DO NOT STAY HERE. Hotel is atrocious, staff are the rudest ever. I have never met such ignorant and inept people working in a hotel. It is basically a hostel - it does not deserve the one star rating it has.

6.0

This hotel is for someone living on a tight budget. The room wasn't too bad, but the bathroom situation was horrible. The sink, toilet, and shower were all crammed into a tiny room. When you took a shower, you got everything else in the bathroom soaked. It was not a good layout. Also, the two men we dealt with at the desk were not very personable or helpful. Also, if you are arriving at night, this is not the hotel for you. We had to walk down streets littered with trash, drunks, and urine. The breakfast offered was decent and the hotel is within a 5 minute walk to the Duomo.

3.0

Reception was very kind, however the room was dirty, mainly the shower and the bed was very uncomfortable.

7.9

service is good and the employees are very friendly and willing to help you. They told us how to take train or bus to scenic spots around Frienze and gave us very helpful suggestions. Room is clean and comfortable.Location is good, near train station.

3.0

L'hôtel est super bien situé, près du marché couvert, et à quelques pas des principaux sites historiques. Trois points négatifs concernant cet hôtel : L’’état de saleté de la chambre : marques de tasses de café sur les tablettes et dans les niches, fauteuil gras, mobilier plein de taches (armoires et tables de chevet), poussières sous les lits, etc. Salle de bain sale et vétuste : rideau de douche hyper sale (voire jamais lavé), on se douche sur les WC ou sur le bidet puisqu'il n'y a pas de bac à douche d’où l’innondation jusqu’au lavabo. Aucune tablette, ni crochets ou barre pour déposer les trousses de toilettes et suspendre les linges de bain ! S'agissant du petit déjeuner inclus dans le prix, là aussi grande déception : mini plateau avec croissant et petit pain infects sous emballage plastique, café insipide à l'automate le tout servi dans un espace de 6m2 partagé par 10 personnes ! En semaine le petit déjeuner est offert dans un bar en dehors de l’hôtel. Au final, je ne recommanderai pas cet hôtel. Même si l'hôtel est bien situé, pour € 85.- par nuit, on s'attend à avoir une chambre et une salle de bain propres, pratiques et agréables,… et un bon petit déjeuner à l’italienne, ce que ne propose pas l'hôtel Régina !

9.9

Août 2006. Nous avons été à l'hotel La Noce (1er étage) alors que Regina (2e étage). J'ai téléphoné après ma réservation pour confirmer et j'ai bien demandé s'il y avait l'air conditionné car pour le prix, j'avais un doute. Alors La Noce, c'est OK mais Regina, je ne sais pas. Nous étions 3. Nous avions la chambre 1 (quadruple pour le même prix), celle de la photo (décoration bleue). Nous avons été surpris de ne pouvoir avoir qu'une seule tasse de café au lait alors que pour un chocolat, le broc en contient 2 ! Mais c'est vraiment tout ce qui ne nous convenait pas. A part ça, c'était le top !!! 85 euros la nuit, petit déjeuner inclus, on a passer 4 nuits et 5 jours à Florence vraiment bien. On était juste à côté de la Basilique san Lorenzo et on a tout visité à pieds (Nous sommes 3 trentenaires) ! Ils nous ont même gardé nos bagages pour les visites que nous avons faites le dernier jour. J'y retournerai volontiers ... Merci

5.2

nous avions demandé une chambre double avec un seul lit et nous avons eu une chambre avec deux petits lits... la chambre était tellement petite qu'il était impossible de rapprocher les 2 lits... nous avons demandé de changer de chambres mais apparement tout était complet... La salle de bain commune est petite, elle est assez propre mais constamment inondée. L'hôtel est proche du centre et de la gare ce qui est pratique. Petit déjeuner léger compris.

6.7

excellent location - helpful satff - good value for money

8.8

Location of the hotel is excellent!

4.2

This was the first time that I stayed at Hotel Regina. I stayed at other hotels booked though Venere and they were all of a much higher quality that this one. The room was definitely only one star, which is what the website said, but far too expensive for the quality of the room. The other two, and even some three stars I stayed in during my stay in Italy were far better quality for the same price. The location is good but I wouldn't stay there again.

9.2

very friendly and helpful staff! Everything necessary is there. Hotel is good located.

3.1

da un hotel ad una stella certo non richiedevo un trattamento di lusso, ma certo non mi aspettavo che la struttura si dimostrasse qualitativamente inferiore ad un normalissimo campeggio (cat.**). Le maggiori carenze riguardano i servizi igienici e la colazione. I primi piccolissimi, spesso privi di acqua calda e con le docce ben piazzate sopra i servizi igenici, la seconda semplicemente misera.

9.6

Regina is a small budget hotel but in a good area of Florence for the tourist who wants to pay little and be within short distance of it all.

8.5

great room for price in rome. clean and most spacious of rooms stayed at in europe. highly recommend

7.0

Das Hotel befindet sich in einem perfekten Platz in historischem Zentrum vom Florence in 10 Geheminuten vom Bahnhof. Das Personal ist freundlich und hilfsbereit. Preis ist absolut die Spitze. Man muss aber mit relativ kleinem Zimmer klar kommen. Wenn es stört nicht, weil in Florence gib es auch was zu tun außer ins Zimmer zu bleiben, dann die Wahl das Hotel zu empfehlen ist.

9.6

Our rooms were great, the employees were helpful, the location was wonderful--the only problem was that would could hear the people in the next room talking. But I would definitely stay there again.

9.4

Buono il rapporto qualità-prezzo. Massima educazione e cortesia. Posizione eccellente. Bagno pulito ma piccolo e vecchiotto. Price vs.quality is good, the staff was very well-mannered and kind. Location is great!! Bathroom is very little and quite old, but it was very clean. We will return!!

6.9

Hotel nice, simple, clean and well-located. Order a double room, received a twin room (just first night). Before check-out, staff was friendly. After check-out, staff was rude. And more: we had to pay part in cash (it was not possible the entire bill with credit card).

7.2

The room was very small but that was expected. The only window in the room opened onto an airshaft. However, it was very clean and the location was fine.

9.0

Great place if your on a budget. Clean and friendly.

9.6

The ubication is excelent, the train station is very near, and Mercato Centrale and Mercato San Lorenzo are only a few steps from the hotel. There we by a lot of our souvenirs and leather goods. The attention of the personel is very good. I recommend very much this hotel.

5.5

all but quite, noise all night long. clean bathroom. great location.

5.9

Pense que habia reservado un hotel con baño incluido por el precio que pague y no lo fue. Mi habitacion estaba en frente del dinning room y eso la hizo muy ruidosa. La atencion fue buena y la locazion excelente

6.6

The hotel was adequate and quite close to the train station. It was a bit difficult to find due to market stalls blocking the street entrance. Easy access to the city centre and transport. Breakfast was average.

8.5

The owner was very pleasant. We were given the large family room, because we were traveling with children. The room was spacious and much appreciated. The only downside was that the room was located over a restaurant. Therefore, it was noisy at night and we weren't able to close the windows because it was too warm. Otherwise we enjoyed our stay.

7.3

The location was great, and the staff was very helpful. The rooms were pretty sparse. It was VERY hot in Florence when we were there. The room had no fan and we could never cool off.

2.9

The service is terrible, we have booked ensuite double room, there was water leakage in the bathroom on the first night and made the room flooded. We asked the staff for assistance, and he blamed us for "playing water", and refused to clean the floor, so we had to clean the floor ourselves. We told the day-time staff to change room, and she blame us again for telling lies in order to change room, she said "You want to change because you dont like the rooms, we cant change for you, you cannot expect too much in these 1/2 stars hotel" The staff in this hotel offer poorest service I have ever seen, the service quality doesnt even deserve for a 1 star hotel. I will never return to this hotel again.

7.3

salle de bain commune très vieille et ne donnant pas envie de se laver !

8.4

Nos reservamos no Hotel Regina, mas quando chegamos, o senhor da recepcao nos informou que iriamos ficar no hotel "La Noce" (2 estrelas), que fica um andar abaixo do Regina e pelo que entendemos pretence ao mesmo grupo e a recepcao e a mesma para ambos. O senhor da recepcao foi educado e gentil e falava espanhol tambem. O quarto era pequeno mas muito bem arrumado e limpo. O banheiro e bem pequeno mas nos atendeu. O cafe da manha e simples mas gostoso, suficiente para um desjejum. O hotel fica perto de tudo, 15 minitos andando da estacao de trem e da ponte vechio. Um otima opcao para ficar em Florenca. Eu e meu marido recomendando a todos. Actually we had booked a room at the Regina hotel but when we arrives the gentleman who welcomed us informed that we would be in a room in the Hotel "La Noce" (2 stars), that is one floor below "Regina" and is owned by the same team, as we understood, and the reception is the same for both. The gentleman at the reception was polite and gentle and he can speak Spanish. The room was small but very well tidy and clean. The bathroom is very small but it was enough for us. The breakfast was simple but tasty just enough. The hotel is near from everywhere , 15 minutes from the train station and from vechio bridge. A good option to stay in Florence. My husband and I recommended to every one.

8.7

The location was great. We actually stayed at the other hotel instead of the Regina (both hotels were in the same building).

4.6

There were 4 of us and we were split between the 1 & 2 star floors, although both rooms were booked as 2 stars. No air conditioning was provided therefore it was extremely hot. We would not recommend this hotel to anyone.

6.8

Comfortable rooms, although hotel could be quite noisy during the night, especially if the tv is on and you had a room near to the desk. Otherwise all round good service

3.9

Good hotel for the price paid .I recommend it .

6.1

The room was tiny, and basically looked like an old dormitory. So dark and cold feeling. The shower was basically in the same room as the toilet, or shall I say on top of the toilet. Didnt feel clean in the bathrooms at all. For the price I would either upgrade or look for a different hotel.

6.5

We stayed in a triple room with the window facing the plaza. Wonderful for night life but not quiet. Nice views from the window and close to things. Staff was helpful and spoke good English. The bed sagged badly and was quite uncomfortable. We moved the mattress to the floor and it was OK. The breakfast was meager - OK. I think the price was a little high for the service, but then all lodging in Italy seems high.

9.7

We enjoyed the quietness of our room. Though without airconditioning, the ceiling fan was adequate. The only difficulty was the lack of good drainage for the shower...it backed up into the room. The hotel was conventiently located for all we were interested in in Florence.

6.4

When we checked into hotel regina we had reservations for a room for 60 euros for 4 nights, without a bathroom. The man behind the desk asked us if it would be okay if he put us in a 70 euro room for 2 nights, with a bathroom, and we agreed because we thought it might be nice to have the bathroom. But the room that he put us in for the first two nights was not good at all, our window opened up into an closed area in the middle of the complex that was about a meter square, and all the pipes in the building ran through it, so we could here whenever anyone flushed the toilet or went to the bathroom. Plus the breakfast area was right behind our heads, so we were woken up early everymorning as they set up for breakfast. The bathroom was nice enough to have, but the shower was just in the middle of the bathroom, with a curtain you pulled around yourself and a drain in the ground. When we moved to the 60 euro room it was much nicer, with a sink in the room and a washroom down the hall. It was much bigger as well, and opened up into a big courtyard. As for location, it was actually great. The piazza outside the hotel has a bunch of excellent restaurants all with patios to eat out in, and there was a great gelato place to stop after dinner. It is right near a major market area, and just a couple minutes walking from the Duomo, and walking distance from pretty much all of the major things you might like to see in Florence. I just recommend getting the less expensive room!

9.1

The location of this hotel is excellent;just in the center of Florence, 10 min.walking distance from Santa Maria Novella railway station and very close to all important historic and artistic monuments of this beautiful city.( I have to limit my positive opinion in order to avoid too many competitors when I book there a room in the future..., but I am more than satisfied)

9.5

Especially the staff at the Regina hotel was very friendly and helpful (reminded us to enjoy our breakfast in the morning, we didn't know we had ordered one). The surrounding of the hotel is very good, near very fine restaurants like ZaZa at the corner of the piazza and nearby tourist attractions. One morning we went with the bus to an archaeological place (sorry, forgotten the name of it, but the staff at Regina hotel know the place for sure). In short, a hotel which we really want to recommend.

10

This was the best place I have ever stayed in! Location was perfect, breakfast was awesome and the host was intelligent and welcoming. So, do not stay here, I need the place for myself!!!!!

8.2

Nessuna pretesa , proprio nel centro a due passi dalla ferrovia e dal Duomo. Per chi non e' abituato al lusso ,da prenotare al volo .

8.1

No airconditioning in room. We had a mini warm spell at the time. I can't imagine how it'd be like in the summer though. But very nice, quaint room. Would stay there again.

3.4

We have a very unhappy stay in Regina. We have booked a double room with shared bathroom for two nights on Wed and Thur through venere.com, particularly requested for a quiet one. Then we gave the hotel an email requested for the same type of room for one more night on Sat. We have stated clearly in two emails and have confirmation from Regina more than one week before we reached the hotel. However, the hotel mistook us as staying there for three consecutive nights and said at first they have no room for us for the last night until we provide them their confirmation letter. We were put into a very long, narrow and small room with two beds each at one end of the room for the first night, with apology. We then have got a room with three beds on the second nights, but also with the very disturbing loud noise from the bar right below till 2 a.m. We were told by the manager before we leave for Siena that we would stayed in the room at the first night on Sat night. (O.K., small, twin beds, but at least quiet.) When we return from Siena, we were found being put into a very very tiny room that used to be a store room with one spare bed frame place just outside our window and the spare mat put onto those of ours. The rooms can just place two beds and a 1 feet wide cupboard, no more, not even our lugguages. We told the man on duty that we were dissatisfy with the room and the man just rudely replied us that he has no way, and asked why didn't we call in the afternoon (from Siena?!) for the manager before he left office! We were very fury, but what can we do late at night?! When we asked the man to remove the spare mat (which couldn't be sleep on in anyway, must has been used for more than 15 years) from our tiny room, the man just reminded us that we had paid only 50 Euros and could leave and go for one worth 100 Euros. Because it is really late at night on Saturday, we stayed, but very unhappily. Although the manager apologized for the room and gave us a 10% discount,

7.7

Friendly, clean, and great location close to markets and restaurants.

5.8

The beds split apart in the middle every time we rolled over. My husband cut his foot on the bathroom floor and it was freezing cold in the room. We treid to leave but we had to pay for the whoel 2 days even though we only stayed one night because it was so bad. It was lud, you could hear everything from all the other rooms and it was very low class for the price.

7.3

Close to the train station and most major monuments. The front desk staff were very helpful and spoke English, they pointed out tourist places nearby and other points of interest. Breakfast was included but not really worth eating. The bathroom was just a tiled room with a toilet and a shower curtain to pull around a shower head... not exactly what we had pictured.

8.1

Nice, cheap hotel located centrally in the San Lorenzo quarter, 100m away from the San Lorenzo church. Our double room with private bathroom was clean but rather small and well used (spots on the walls, bath with "erosion" stains, ...); breakfast was ok, the eating place was very small, but luckily never full; people in charge were friendly and helpful. No further comments, we looked for a cheap double room, breakfast included, and found a very good one for just 48 eur.

6.2

difficile d'acces en voiture.en plein centre ville mais pas de parking.wc et douche a l'exterieur de la chambre.

3.0

Il portiere notturno ha passato tutta la notte a fumare rendendo IRRESPIRABILE l'aria nelle stanze. Sicuramente non ci tornerò più

10

they were so nice

8.1

A little but quiet hotel in the center of Florence

2.5

This hotel locates besides a market. It is very noisy in the midnight and a lot of mosquitoes were found. However, compared with the prise, the quality is poor.

9.2

Rooms clean, bedding spotless. Breakfast adequate - cafe on next corner if you want more. Very basic - but I didn't go to Florence to admire a hotel's decor! Adjacent square with excellent food and atmosphere. Short stroll to Duomo. Street markets very close. I will definitely be returning to this hotel.

3.4

Very small room. Hot water at random. No AC. uncomfortable bed-we kept roling to the middle. Breakfast was minimal and served in a tiny dense and stuffy room, with bar stools to sit on. Central location for touring but with no car access to the hotel's street.

7.5

I actually got a room in the Hotel "La Noce" (2 stars), that is one floor below "Regina" and is owned by the same team, since Regina had no room with bathroom (the price was kept the same, anyway). Thus, my opinion is related to this hotel: very small and simple room for breakfast (no windows), but very clean and noiseless. I would certainly recommend this hotel, that is situated in the core of the city.

6.8

Great customer service, but wasn't too impressed w/the room or the bathrooms.

2.2

Me pareció mentira que hubiese un hotel de estas caracteristicas; me explico, se que con esta categoria de hotel no pedo pedir florituras pero creo que es mi derecho y su deber que las cosas esten limpias, las paredes blancas(Pues estaban llenas de pisotones) y el techo....el techo tenia un agujero monumental a la altura de la entreada; por no hablar del baño con su cortina asquerosa(me tuve que duchar con chanclas). En mi parecer creo que este hotel no cumplia con mis expectativas ni con las de nadie que aun que viaje humildemente busque unos minimos. Tanto es así que tenia tres noches de reserva y solo pasé una porque yo no me quedba allí

9.3

Debo de ser franca.No me gustó que todo en el baño se moja y no tiene aire acondicionado....la solución fué pedir un cambio al piso de abajo donde se ubica el Hotel hermano La Note... y todo solucionado...muy amables y cordiales.

3.4

When we arrived, the room we had a reservation for was already given to somebody else. We were put in another room which was small, dark, hot and next to the kitchen and therefore, wery noisy. After our complains, we we put in the room we booked in the first place. Everything was very old, but okay.

3.6

Difficult to find. Low security with passports, could have easily been stolen. Found some of the management to be very incompetent. Bathroom was too small for a twin share. Soon found much better value elsewhere for the same price.

8.4

Very nice place, good location, I appreciated the welcoming staff with good command of English.

6.1

The hotel is in an excellent location, right next to the Central Market and a short walk to the train station. The neighborhood is safe and clean, and there are many places to eat nearby, as well as a nice wine shop just steps away. Our room was fairly clean. That is, the bathroom was clean, and so was the bed and furniture. However, there was a bad odor in the room, perhaps a sewer smell, such that we kept the window open as much as possible. This was not easy to do at night because it was quite cold. The other rooms smelled fine, but we were told that we had a special rate and that was the only room they had available at that rate. Also, the look of the room would be greatly improved if the black scuff marks were removed from the walls (perhaps from past shoes or luggage?) and if the squashed mosquitos were removed from the walls as well. It was pretty noisy because we were right next to the reception area and there is no carpeting. We heard people in the stairwell as well as in the hallway. We often heard our neighbors next door and could actually make out their conversation if we spoke Italian! There was no noise coming from the street, however. Overall, our stay was not all we had hoped for, and probably could have had better for the price. Having a "special rate" should not mean that we are subject to strange smells and dead bugs on the walls! But, having enjoyed Florence so much and having spent little time in our room except to sleep and shower, it was a minor issue.

7.5

This hotel was very basic no TV in rooms. A great central location.

8.8

Freindly staff. Rooms very basic but clean. Decent value for money.

7.6

Centrally located amongst the market, though the street can look a little dodgy and can get a little noisy at night as deliveries are made and revellers made their way home. Management very helpful and welcoming...breakfast room very cosy (ie small)...but when there is so much else on offer in Florence, is not of great importance. Showers could have been a little better - but quality/price would rate this place and would be happy to stay here again.

6.3

Firstly, the location of the hotel in the night looks like a a bit dangerous, but we didnot have any problem.The hotel needs to give more attention to the maintainence of the facilities. Thera was no light in one of the public bathroom/toilets and was virtually non-usable thus leaving only one bathroom for the whole one floor.The room windows are not easily openable and the room itself was a bit conjested. But the major plus point was the reception. The person was very helpful and friendly.Overall it is just an average accommodation.

8.8

Very helpful and pleasant staff, great central location.

7.5

The hotel staff was very pleasant. The hotel location was very good.

3.6

Venere as a web-site is user-friendly. However this particular hotel was dirty. It claimed to have air-conditioning (which was not provided) and the photos did in no way resemble the room we were given. We up-graded to another hotel within 30 minutes of staying there (in which time the shower flooded and we how hair in the bed!). We were not the only ones to complain as within 30 minutes of moving rooms another couple were trying to up-grade like us. We booked two hotels through venere. the other hotel reflected the web-site. Hotel Regina was appalling however!!

5.3

The room we had was very hot partly due to the fact the toilet cistern was full of hot water and acted as a radiator. The fan mounted on the ceiling was not fitted properly and rattled loudly! The hotel was in an excellent position but was not great value for money.

2.4

this hotel is very poor, because is very expansive, the bathroom is horrible. I'll never stay there again.

9.6

Great Location near market, not too far from train station. Very Clean. Nice people working there. Good Pizza place downstairs!

4.9

Fine hotel for what was advertised, but it was not a good value; far too expensive for a 1-star hotel. (Either reduce price or increase amenities)